purchased but recived error

[drgreen45801]

http://www.e-g-g-o.com/wt.jpg

my bank shows it took the money out how do i get it?

[Deluxe]

http://www.e-g-g-o.com/wt.jpg

my bank shows it took the money out how do i get it?

What was the method of purchase you using sir?

[Deluxe]

Assisted on LiveSupport,

http://i1281.photobucket.com/albums/a520/DeluxeAJ/tewstst_zpsanogilhv.png